A messenger bot is basically a program that utilizes artificial intelligence (AI) to chat with users. It acts much like a real human because it responds to what the user has said, by delivering relevant responses. In other words, these automated bots understand what a user is asking and can then formulate an appropriate response in a more human manner. In effect, Facebook Chatbot takes the hard work out of communication. This is ideal for busy professionals, who do not have the time to sit down and communicate every time they need to chat with a client or customer.
This type of bot can be very useful for customer service agents as well. When the average person has to contact several different companies for a particular product or service, it can be hard to keep track of everything, especially over the phone. With this type of automated bots, customers can simply call the customer service number, enter the number they wish to call and get a prompt and professional answer to their problem. Imagine how much easier it would be to deal with customers if you did not have to remember everything that was asked?
Messenger Bot also serves another very important function. Since the inception of Facebook, many companies have realized the potential to interact with their clients on a much deeper level than they could with just email. As more companies go to great lengths to provide amazing customer support, the Facebook messenger bot was born.
Users can use this service in order to save time. The average customer has probably hundreds of messages in their inbox, and trying to sort through which messages are important and which ones are unnecessary can become extremely frustrating. This way, Messenger Bot can sort through those messages and saves the user time. If there is an important message, it will not be missed and will definitely be saved in the recipient's inbox.
It may seem like Messenger Bot is just another spamming tool, but the fact is that it is not. Spamware can annoy people, but not in this case. Spamware takes up valuable space in the computer's registry, slowing down your computer. While it is true that some spammers have been using messenger chat Bots in order to send unsolicited ads and advertisements, this is not the intended purpose of most users. In fact, many customers prefer to receive their messages in their inbox rather than in a separate location.
Facebook Chatbot allow customers to contact customer service representatives without having to type in all of their information over again. If the representative can speak to the caller live, then the customer will feel much more comfortable sending a message. With many chat bots, the user is given the ability to enter their name and input their address, which allows the customer to be put directly in contact with someone who actually speaks and listening to them. This will definitely improve the customer experience.
Messenger Bot is not only limited to the web. It can also be used on the mobile app for Facebook, MySpace, Twitter, and several other popular services. Since Messenger Bot has so many features, many developers have made an iPhone and Android version of the bot. You can find a mobile app for almost any social network using this bot.
Although Messenger Bot may seem like another spammer tool, the major advantages to using it outweigh its negative reputation. Unlike most robots, Messenger Bot spams less often. It is also very fast and works efficiently when connected to a large group of people. It is convenient to use, has a clean interface, and most importantly, never breaks spam laws. Now that Messenger Bot is officially available for Facebook messenger, you too can be a part of the Facebook revolution.